my exchange

privacy policy

Keeping your information safe: The Exchange Privacy Policy

This is our Privacy Policy. We’ve included it here so you can find out how we collect your personal information, use it, store it and keep it safe.

By visiting our website and becoming a member of our community, you agree to the points explained below. Don’t worry – we’ve kept them simple and easy to understand. Their main aim is to make sure your details are secure.

1. Exchange terms

Throughout this Privacy Policy the words ‘Group’, ‘We’, ‘Us’ and ‘Our’ all mean us, The Exchange – a community run by its members that connects all stakeholders in the Shared Ownership sector.

We’re registered in England with number 14878387

Our HQ (registered office) is 4 Pavilion Court, 600 Pavilion Drive, Northampton, England, NN4 7SL.

The words ‘member of our community’, ‘member’, ‘you’, and ‘your’ all refer to you. ‘Members’ refers to other members of our community.

2. Data protection and use of personal data

We’re committed to respecting your privacy and protecting the information about you that you share with us. We hold and process information about you strictly according to our Privacy Notice and GDPR regulations.

You must make sure that all information you share with us about you is correct, accurate and not misleading.

You must not use The Exchange to share personal details of any of your colleagues or customers.

3. Information we collect

We may collect the following types of information:

  • Personal information: name, email address, phone number, address, and other information you provide
  • Financial information: credit/debit card details, payment information
  • Usage information: data about how you interact with our website and community
  • Device information: information about the device you use to access our website and community

4. How we use your information

We use your information to:

  • Provide and improve our services
  • Process transactions
  • Communicate with you, which includes but isn’t limited to sending you email newsletters and marketing emails
  • Personalise your experience and make and send you content we think you’ll find interesting

5. Sharing your information

We may share your information with:

  • Third-party service providers to assist with business operations
  • Legal authorities in response to legal requests or to protect our rights
  • Affiliates or business partners for marketing purposes with your consent

6. Your choices

If you want to, you can:

  • Access, update, or delete your personal information by contacting us
  • Opt out of receiving marketing emails and other communications
  • Disable cookies through your browser settings

7. Security

Online and electronic storage is never 100% secure, but we do as much as we can to keep your information safe.


If you live in the European Economic Area (EEA), you’re covered by the General Data Protection Regulation (GDPR). That means you can:

  • Request to access, change or delete your personal data
  • Stop or restrict the processing of your personal data
  • Data portability

9. Cookies

Our website uses cookies to improve your visit. Cookies are small text files stored on your device. By using our website, you agree to the use of our cookies.

Types of cookies: we use both session and persistent cookies. Session cookies are deleted when you close your browser. Persistent cookies remain on your device for longer.

Third-party cookies: we may use third-party cookies to help us with analytics and advertising. These cookies are used according to the rules described in the privacy policies of the third parties they belong to.

Cookie management: you can change your cookie preferences in your browser settings. That includes turning some off if you want to. But be aware that doing that might affect how well our website functions.

10. Changes

We sometimes update this Privacy Policy. The newest version will be on this page of our website along with the date we posted it. We posted this version of our Privacy Policy on 23/1/2024

11. Any questions?

If you want to find out more, we’re happy to help. Email us at